Frequently asked questions and answers


FAQs- Frequently Asked Questions



Questions about reservations


You can complete your reservation online using the reservation form. Simply choose the date, your departure-arrival points and follow the link. The link will show you the type of vehicles, the one-way transfer price or the round-trip transfer price. We offer package prices on our site, the price is announced in advance at the time of booking.
We strongly recommend booking in advance. To guarantee quality service, please note that all reservations must be made at least 6 hours in advance! Once your reservation has been made, the vehicle is reserved and we guarantee its availability. Last minute reservations may, however, be modified if the vehicle is available.
After completing the online reservation, you will receive an email saying that your reservation is in progress and after the process has been completed, you will receive a notification on the status of your reservation. Reservations are confirmed only after you receive an email confirmation. If you do not receive your confirmation, check the Spam folder, and if it is still not there, please contact us.
Suttle2airport offers you fixed rate transfers so you know your expenses in advance and the price does not depend on road conditions or traffic. In addition to the reasonable and fixed prices, with Suttle2airport you will not have to waste your time looking for transport.
You don't have to worry, we will have your flight information through the booking process. Our drivers will take care of that, they will monitor your flights more and wait for you in the arrivals hall if necessary. You can contact us for possible help on the number displayed on our site.
For example, if you are planning to book transport to Brussels airport, just put the point of arrival in the “Your reservation” section. Then, choose the airport of your destination.
Yes, our drivers can access cash payment. You should just check “cash payment” during the booking process. We may therefore contact you to certify your presence.

Questions about payments


Thanks to our online form, you will be able to calculate your taxi costs in a few minutes and you will immediately know the cost of your trip even before payment is validated. As we mentioned previously, our prices are fixed.
You have two choices, either you pay online during the booking process via our order form, securely by Stripe credit card: Visa, MasterCard, Bancontact, etc. Or pay cash to the taxi driver at the end of your trip.
You just need to enter the pick-up address, destination address, date and time of your trip. If there are many of you, indicate the people to be transported, without forgetting your email and telephone number where we can reach you.
Absolutely, if you have placed an order via our site, you will immediately obtain confirmation of your reservation by email. So if you booked directly by phone, you will then receive a confirmation by SMS via the WhatsApp application.
Please note that for quality reasons, the taxi driver will support a maximum of 3 to 4 passengers in a Sedan type passenger car and 8 people for groups and families in a Multivan type van.


Reservation